Customer Service Representative
|Salary Range:||Competitive Pay|
|Benefits:||Full Medical, Dental, Short-Term and Long Term Disability. 401K with a company match. 2 weeks paid vacation.|
|Employment Type:||Full Time|
|Company:||Tundra Restaurant Supply|
|Description:||Were growing! Tundra Restaurant Supply, a company of DFSI, is the National leader in the distribution of restaurant equipment, supplies and replacement parts and is based in Boulder, Colorado.|
Tundra takes pride in delivering the highest quality products while embracing every possible opportunity to wow our customers with service. Most importantly, we are a value based company that creates and maintains long term customer relationships. You can learn more at our industry leading website www.etundra.com.
About the Job:
We are seeking a sharply focused, entrepreneurial, highly ethical, and motivated Customer Service Representative to work in our state of the art call center who thrives in a fast paced environment. Not to mention an outstanding view! Youll need exceptional listening and solution selling skills. Youll have the flexibility to engage and interact with the customer to service them to the highest level. This position requires direct or indirect restaurant or food service experience. Parts experience a plus.
We are looking for someone that is ready for a long term career at an exceptional company that loves our customers. This position is responsible for answering incoming phone calls, solving customer issues and identifying customer needs. We need candidates who enjoy helping people and building customer relationships.
We see the value in your work/life balance and offer a Paid Time Off schedule along with a 40 hour work week and NO WEEKENDS!
Essential Job Functions:
Answer incoming calls and place orders.
Utilize essential and basic resources to complete product research and sourcing
Maintain proper phone etiquette
Maintain protocol to ensure appropriate time management and highest level of customer service
Prompt follow-up with customer (2 hrs. maximum)
Meet monthly individual and team sales goal
Provide customer service to all customers who need items we do not stock
Work through freight claims and do freight quotes
Participate in training initiatives
Non Essential Job Functions:
Work on miscellaneous projects as requested by Inside Sales Lead or Sales Manager
Other duties as assigned
There are no supervisory duties associated with this position
Education or Formal Training:
High school or GED diploma
No certifications required for this position
Minimum of 3-5 years of relevant experience in parts, telephone sales and restaurant equipment
Restaurant knowledge or knowledge of parts, plumbing, or appliances
Able to type 40wpm a plus
Must be able to communicate and listen effectively
No travel required for this position
Position requires individual to utilize a computer for long periods of time
Position requires individual to work independently
Physical Activities/Requirements or Equipment:
Position requires individual to sit for long periods of time
Position (may) require(s) lifting up 50lbs
- In depth product, software training.
- A Competitive compensation and benefits package including 401K Retirement Plan with the potential of an employer matching program, medical, dental and life insurance, and Long Term Disability. Most regular full time employees are eligible after one month of service!
Tundra Restaurant Supply is an Equal Opportunity Employer.
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